If you want to request a refund then you should put your request in writing or fill out the form below.

in writing:

Please ensure that all correspondance includes your name, address and loan reference number.

Please state why you want a refund.

Send your request to:

Castle Finance Direct
Office 261
27 Colmore Row
B3 2EW

We aim to deal with your request within 28 days.

Loan Reference No.
Email Address:
Reason for refund?:
Please input the characters you can see in the image below:


borrow between £1000 and £15000 for any purpose

If you are not happy with our services then you can complain to the Legal Compliance Auditor. Their address is:

Legal Compliance Auditor
Enterprise House Wales
Ty Menter
Navigation Park
CF45 4SN

You should give the same details as before and enclose a copy of the original request letter, a copy of any reply and why you are unhappy with it.
The Legal Compliance Auditor aims to deal with your complaint within 28 days.
borrow between £1000 and £15000 for any purpose
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Typical Representative Loan Example. £1500 repayable over 36 months. Payments would be £65.33 a month.
Total repayable would be £2430.88 including interest plus £79 admin fee.

Representative (typical) 32% APR

Castle Finance Direct the loan data handling specialists.

We are registered under The Data Protection Act under license number: ZA002458. This website is a consumer application system. One application exposes applicants to multiple lending sources.

This website does not provide financial advice relating to loans or other products. FCA IP No: 544662.

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