If you want to request a refund then you should put your request in writing or fill out the form below.

in writing:

Please ensure that all correspondance includes your name, address and loan reference number.

Please state why you want a refund.

Send your request to:

Castle Finance Direct
Office 261
27 Colmore Row
B3 2EW

We aim to deal with your request within 28 days.

Loan Reference No.
Email Address:
Reason for refund?:
Please input the characters you can see in the image below:


borrow between £1000 and £15000 for any purpose

If you are not happy with our services then you can complain to the Legal Compliance Auditor. Their address is:

Legal Compliance Auditor
Enterprise House Wales
Ty Menter
Navigation Park
CF45 4SN

You should give the same details as before and enclose a copy of the original request letter, a copy of any reply and why you are unhappy with it.
The Legal Compliance Auditor aims to deal with your complaint within 28 days.
borrow between £1000 and £15000 for any purpose
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Typical Representative Loan Example. £1500 repayable over 36 months. Payments would be £65.33 a month.
Total repayable would be £2430.88 including interest. Fees apply

Representative (typical) 32% APR

All applicants must be working either employed or self employed. We aim to process your application ASAP . We also aim to get the best rates for our clients. Consumer Credit Licence No: 0544662. You are under no obligation by completing the application form. All credit is subject to status and not available to persons under 18.We are licensed credit brokers. Applicants must be working. Your credit score may be assessed through a main credit reference agency.

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