If you want to request a refund then you should put your request in writing or fill out the form below.
Please ensure that all correspondance includes your name, address and loan reference number.
Please state why you want a refund.
Send your request to:
Castle Finance Direct
27 Colmore Row
We aim to deal with your request within 28 days.
If you are not happy with our services then you can complain to the Legal Compliance Auditor. Their address is:
Legal Compliance Auditor
Enterprise House Wales
You should give the same details as before and enclose a copy of the original request letter, a copy of any reply and why you are unhappy with it.
The Legal Compliance Auditor aims to deal with your complaint within 28 days.
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