Castle Finance Direct Privacy Policy


Our Privacy Policy applies to our use of all Data collected by in relation to your use of any web site operated by Castle Finance Direct and any services or systems therein.

Privacy Compliance

Castle Finance Direct is the data controller in relation to the Services and your personal data.
Castle Finance Direct is registered under the data protection act with the Information Commissioner (www.ico.gov.uk). Registered number Z4969878 . We are also compliant with the US-EU Safe Harbor Framework.

How we use our Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Sites. Data may be used by us for, but not limited to, the following reasons:

  •  to enable you to access and use the Services
  •  to personalise aspects of our overall service to you
  •  to communicate with you
  •  to communicate between you and a third party
  • to introduce you to various licensed lending sources

Data Collected

We collect the personal data that you may volunteer while using our services.
Without limitation, any of the following Data may be collected:

 

  • name; date of birth; gender; job title; profession;
  • contact information such as email addresses and telephone numbers;
  • demographic information such as post code, preferences and interests;
  • financial information such as bank account, credit & debit card numbers and details;
  • IP address (automatically collected);
  • a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected);
  • Cookie information

Third Party Services


All loan applications received through the Castle Finance Direct website are forwarded to Regulated lenders in the hope of the applicant procuring a regulated credit agreement. . Furthermore, any Data provided by you that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998 or US-EU Safe Harbor Framework.

Our right to contact you

The use of any web site operated by Castle Finance Direct constitutes an existing business relationship between you and Castle Finance Direct or any of its affiliates with whom Castle Finance Direct shares information in accordance with this Privacy Policy. Agreeing to Castle Finance Direct privacy policy qualifies as consent to be contacted by, including but not limited to, telephone, email and by SMS text for changes in account status, changes in subscriber agreements, privacy policies and/or any other policies or agreements relevant to you or your account.

Third party providers and data privacy

If you decide to enter into a contract with a third party provider through a channel on our website, the information you have provided to us together with any further information requested by, and supplied by you to, the third party provider will be held by the provider for the purposes set out in that provider's privacy policy. Therefore, you are strongly advised to read your chosen provider's privacy policy and satisfy yourself as to the purposes for which the provider will use your personal information before entering into the contract. We have no responsibility for the uses to which a provider puts your personal information once you have contracted with that provider.
Some loan providers may need to check the files of a credit reference agency.

Cookies

A cookie is a very small text file placed on your computer by a web browser, which has been sent by a web server. It is essentially an "identification card" relating to you. The main purpose of our cookies is to identify you when you visit our website, how you came to our site and what you did whilst on our website. Each time your browser requests a web page from our server, the browser sends the information in the text file back to the server and lets the server know that you have returned to that web page. We use cookies to provide you with a better service tailored to suit you.
The cookies we use do not hold personal information about you. They simply identify a combination of a computer, a user account, a browser and tracking information when you visit our websites. They are used to provide statistical information in relation to how you came to our website and the pages you visited.
If you do not accept incoming cookies then the performance of our website on your system will not be to full standard or our website may not serve at all.
We use Session, Persistent and Third party cookies. Session cookies are deleted as soon as you close your browser. Persistent and Third Party cookies, are stored on your computer either until you delete them or they expire. Where possible we set an expiry date of 10 days on these types of cookies. If you return to the website after the cookie has expired it will no longer send any information to our server. Further information types of cookies can be found at www.aboutcookies.org.
You may delete or block Cookies using the settings in your internet browser. However you may lose any information that enables you to access the Web Site more quickly. For more information on deleting cookies visit www.aboutcookies.org.
By agreeing to this privacy policy you are giving your consent for us to use cookies via this site and other websites operated by
Castle Finance Direct.

Security

Data security is of great importance to Castle Finance Direct and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.
All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data. We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.
No data transmission over the internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

Access to the personal data we may hold about you

You have certain rights under the Data Protection Act 1998. For example, we will always let you have a copy of all personal information we have about you should you request it. We may charge you a fee for a copy of such information.
You can ask us whether we are keeping personal data about you by amailing us at:

 

admin@castlefinancedirect.co.uk

Upon request, we will provide you with a readable copy of the personal data which we keep about you. Although we may require proof of your identity. We allow you to challenge the data that we hold about you and, where appropriate, you may have the data rectified or amended. We reserve the right to refuse to provide our visitors with a copy of their personal data, but will give reasons for our refusal. We do, however, allow you to challenge our decision to refuse to provide you with a copy of your personal data.


Disclosure and Unsubscribe

 

  • if email or SMS, either click on the unsubscribe link within the email you received or reply STOP to the text message you received. Email your details toadmin@castlefinancedirect.co.uk

 

Castle Finance Direct changes to this Policy

Castle Finance Direct reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.

Complaints Contacts

This website is operated by Castle Finance Direct. The information you provide is passed on to various lenders. Our aim is to handle any complaint fairly, consistently and quickly. If the complaint involves our website Castle Finance Direct will deal with it. If the complaint involves an enquiry or agreement with a money lender, broker or financial service provider we will forward the complaint on to the relevant company.
Contact us by email: admin@c
astlefinancedirect.co.uk